Bank Upgrade Information Center

 

Bank Services – Important Timelines

Our core system upgrade is quickly approaching.  This process will result in the temporary interruption of some bank services.  Please review the important dates and impacted services below, along with the key reminders.

Throughout the Upgrade timeline, should you have questions or require banking assistance, please contact your 1st State banker or any one of our five branches for assistance.  Additionally, instructional videos covering many bank services will soon be available on our website to assist our customers with the core system upgrade.

We apologize in advance for any inconvenience this may cause for you, and greatly appreciate your understanding and patience.

Friday, May 10th – Monday, May 20th

Bill Pay – access unavailable

Online Banking & Mobile Banking self-enrollment unavailable

 

Thursday, May 16th

Core System Upgrade begins (after 5pm)

 

Thursday, May 16th – Sunday, May 19th

Debit Cards – Temporary Limits in place (Business $1,500/day, Personal $500/day)

ATM machines – no account balance details available

 

Thursday May 16th – Monday, May 20th

Access to the following services will be unavailable after 6pm, unless otherwise noted:

Mobile Deposit (after 1pm)

Online & Mobile Banking

Remote Deposit Capture

Positive Pay

Quickbooks Web Connect

 

Monday, May 20th

Full level of banking services resume

 

 

Key Reminders

  • – Please complete a PIN (personal identification number) based transaction on your Debit Card between the dates of May 16 and May 23 to ensure your card is working correctly.

 

  • – Bill Pay will be unavailable Thursday, May 9 until Monday, May 20. Scheduled bill payments entered prior to May 9 and occurring after May 9 will be paid.  All Bill Pay vendors, for the exception of ebills, will transfer with the system upgrade.

 

  • – On Friday, May 17, Positive Pay decisions will be manual and require you to contact the Positive Pay team at 1st State Bank before 1pm.

 

  • – There will be two May 2024 bank statements issued for all Business deposit accounts. The first statement will be through the date Thursday, May 16.  The second statement will be for the period Friday, May 17 through Friday, May 31.  Both statements will be mailed, while the second statement will also be available through Online Banking.

 

  • – Personal checking and money market deposit accounts will receive a statement on May 16. Depending on your normal statement cycle, you may also receive a statement in early May if your statement normally cuts before the 16th of the month. Personal savings account customers will receive a May 16 statement along with their next normal quarterly statement, which will be issued June 28.

 

  • – Bank statements for January 2024 through May 16, 2024, will be unavailable in online banking for some time. Electronically save or print 2024 bank statements prior to May 16, 2024, or contact any of our five branches for assistance with any historical bank statements.

 

  • – As we approach our May 17 core system upgrade, we want to assure you of our commitment to your security.  The Bank will never initiate unsolicited calls asking for sensitive information, such as your passwords, social security, or account numbers.  Should you contact us for assistance, we will ask certain questions to confirm your identity.  If you do receive calls claiming to be from 1st State Bank that you suspect to be fraudulent, do not provide any personal information and contact us immediately at (989) 799-7500.

 

Please use the following contact information for assistance.

 

 

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