Digital & Mobile Banking - First Time Login

Our core system upgrade is quickly approaching. One of the more exciting parts of this upgrade is the enhanced digital banking services you will experience, including consistent design over all devices whether PC, tablet, or smartphone; a new Mobile Banking App with business banking features and multiple check deposit capabilities; eNotices through Digital Banking and more.

Before enjoying these new features, we must get through the upgrade process. We apologize in advance for any inconvenience this may cause for you, and greatly appreciate your understanding and patience. This process includes some disruption to the existing service and steps you will need to take to gain access to our upgraded Digital Banking Services. Please review the information below to assist you through the upgrade process.

Timeline of Events

  • Thursday, May 16th @ 6:00 PM our existing Online Banking and Mobile App services will be shut down.
  • Monday, May 20th @ 8:00 AM our new Digital Banking platform & all services will be available.

Business Online Banking – First Time Login

Log in Steps for Business Access*

  1. Enter existing username.
  2. Enter temporary password (existing username + last 4 digits of EIN)
    1. If you have access to multiple businesses under one login, please contact us to determine the appropriate last 4 digits of your Company’s EIN.
  3. Set up a new permanent password.
  4. Set up 3 security questions.
  5. Accept General Use terms to gain access to the Digital Banking platform.
  6. Verify or update your email address on file.
  7. Select Multi-factor Authentication (MFA) setup options:

Option 1 Complete the steps to link a device to receive a text code or a call back.

Option 2 For those that prefer to use the DUO Mobile App for your MFA option, this app is available to download to your phone from your Google Play or Apple store.

  1. If you already have DUO Mobile on your device, you will be sent a text message which will include a link. After selecting the link, a webpage with a URL will populate to create a new line item that will create a code. Continue by clicking activate DUO Mobile on your phone.
  2. Once you select the DUO Mobile App as your option, you will be prompted with step-by-step instructions.

Once you have DUO Mobile linked to your Digital Banking log in, future logins will only require you to use the DUO Mobile App to authenticate yourself.

 

Personal Online Banking – First Time Login

Log in Steps for Personal Access*

  1. Enter existing username.
  2. Enter temporary password (existing username + last 4 digits of SSN)
  3. Set up a new permanent password.
  4. Set up 3 security questions.
  5. Accept General Use terms to gain access to the Digital Banking platform.
  6. Verify or update your email address on file.
  7. Multi-factor Authentication (MFA) setup for added security.
    1. Complete the process to link a device to receive a text code or a call back.

Choose Skip This Step for the DUO Mobile App step.  Recommended for cash management customers only.

 

Mobile Banking – First Time Login

Log-in steps for Mobile App*

From the Apple App Store or Google Play Store, search for our branded app

1st State Bank Mobile”. The app tile is shown here for reference.

Logo of 1st State Bank mobile application

Follow the previous instructions for the type (business or personal) of access you have currently.
 

*Important Details
  • You can login for the first time on any device, including using the mobile app, with the instructions referenced above.
  • Existing Account Alerts will not convert with the upgrade and will need to be reestablished.  Visit the Alerts page on Digital Banking to check out our available alert options.
  • All existing physical and digital tokens will no longer be valid after May 16th. Please destroy any existing physical tokens before discarding.

Bank Services – Important Timelines

For assistance with individual services, scroll down to the blue information boxes below

 

Our core system upgrade is quickly approaching.  This process will result in the temporary interruption of some bank services.  Please review the important dates and impacted services below, along with the key reminders.

Throughout the Upgrade timeline, should you have questions or require banking assistance, please contact your 1st State banker or any one of our five branches for assistance.  Additionally, instructional videos covering many bank services will soon be available on our website to assist our customers with the core system upgrade.

We apologize in advance for any inconvenience this may cause for you, and greatly appreciate your understanding and patience.

Friday, May 10 – Monday, May 20

Bill Pay – access unavailable

Online Banking & Mobile Banking self-enrollment unavailable

 

Wednesday, May 15

ACH and Wire submissions – 4pm deadline to ensure processing on current Online Banking platform

 

Thursday, May 16

Core System Upgrade begins (after 5pm)

 

Thursday, May 16 – Sunday, May 19

Debit Cards – Temporary Limits in place (Business $1,500/day, Personal $500/day)

ATM machines – no account balance details available

 

Thursday May 16– Monday, May 20

Access to the following services will be unavailable after 6pm, unless otherwise noted:

Mobile Deposit (after 1pm)

Online & Mobile Banking

Remote Deposit Capture

Positive Pay

Quickbooks Web Connect

 

Monday, May 20

Full level of banking services resume

 

 

Key Reminders

  • Please complete a PIN (personal identification number) based transaction on your Debit Card between the dates of May 16 and May 23 to ensure your card is working correctly.

 

  • Bill Pay will be unavailable Thursday, May 9 until Monday, May 20. Scheduled bill payments entered prior to May 9 and occurring after May 9 will be paid.  All Bill Pay vendors, for the exception of ebills, will transfer with the system upgrade.

 

  • On Friday, May 17, Positive Pay decisions will be manual and require you to contact the Positive Pay team at 1st State Bank before 1pm.

 

  • There will be two May 2024 bank statements issued for all Business deposit accounts. The first statement will be through the date Thursday, May 16.  The second statement will be for the period Friday, May 17 through Friday, May 31.  Both statements will be mailed, while the second statement will also be available through Online Banking.

 

  • Personal checking and money market deposit accounts will receive a statement on May 16. Depending on your normal statement cycle, you may also receive a statement in early May if your statement normally cuts before the 16th of the month. Personal savings account customers will receive a May 16 statement along with their next normal quarterly statement, which will be issued June 28.

 

  • Bank statements for January 2024 through May 16, 2024, will be unavailable in online banking for some time. Electronically save or print 2024 bank statements prior to May 16, 2024, or contact any of our five branches for assistance with any historical bank statements.

 

  • As we approach our May 17 core system upgrade, we want to assure you of our commitment to your security.  The Bank will never initiate unsolicited calls asking for sensitive information, such as your passwords, social security, or account numbers.  Should you contact us for assistance, we will ask certain questions to confirm your identity.  If you do receive calls claiming to be from 1st State Bank that you suspect to be fraudulent, do not provide any personal information and contact us immediately at (989) 799-7500.

 

Please use the following contact information for assistance.

ATM Debit Card Information

With our upcoming core system upgrade, transaction limits on your debit card will be temporarily changed from Thursday May 16th through Sunday May 19th.  The daily ATM withdrawal limits and the daily debit and Point-of-Sale (PIN purchase) transaction limits for Personal Debit Cards will be $500. The daily ATM withdrawal limits and the daily debit and Point-of-Sale (PIN purchase) transaction limits for Business Debit Cards will be $1,500.

Please plan for this temporary limit modification by prepaying larger purchases, securing additional payment methods such as a credit card, or obtaining additional cash prior to May 16th. The bank’s standard limits will be reinstated no later than midnight, Sunday, May 19th.

In addition, between May 16th and May 23rd, please make sure to complete a PIN based transaction with your debit card to ensure your PIN number works correctly. Should you have any issue with your PIN number, you can call the bank or visit one of our branches for assistance.

Customer Action Checklist:

□ Be aware of the temporary change in card limits May 16th through May 19th.

□ Plan accordingly by securing additional payment methods or visiting a branch for additional cash

□ Complete a PIN based transaction between May 16th and May 23rd to ensure your PIN is correct

 

Remote Deposit Capture Information

As previously communicated, 1st State Bank will complete a system upgrade on May 17th. This process will briefly impact access to Remote Deposit Capture. You will continue to have access to Remote Deposit Capture services on our existing online banking platform through 5pm, May 16th. After this time, until Monday, May 20th, the Remote Deposit Capture service will be unavailable. Courier services are available during this time upon request for businesses located in Bay, Midland, and Saginaw counties.

Customer Action Checklist

□ Process deposits through existing Remote Deposit Capture prior to 5pm on Thursday, May 16th
□ Contact your local 1st State Bank branch no later than 4:00pm, Thursday May 16th, to schedule your Friday pickup via courier service.
□ Access Remote Deposit Capture through our upgraded Digital Banking platform on Monday, May 20th.

*You will need your Merchant ID, username, and password for Remote Deposit Capture service to reconnect your account to your Digital Banking login. If you need assistance with obtaining the required information, contact Customer Service @ 989-275-7575.

□ Training Videos coming soon to www.1stState.Bank/Upgrade.

Online Bill Pay Information

Timeline of Events

  • Tuesday, May 9th is the last day to schedule new payments
  • Wednesday, May 10th Bill Pay access will no longer be available
  • Wednesday May 10th – Thursday May 16th any bill pay transactions scheduled will processed as usual on current Bill Pay system.
  • Monday, May 20th our new Bill Pay provider iPay will be available.

Bill Pay – First Time Login

  • Upon signing into the new Digital Banking platform for the first time, click on the Pay, Transfer, & Receive tab from the left-side menu bar, select Move Money from the drop-down list.
    • You will have the option available to Enroll Now.
  • All users will need to accept the new terms and conditions.
  • The following information will be transferred from our current system into iPay:
  • All payees (except those set up with eBills) will transition to iPay.
  • Prescheduled single and reoccurring payments will be processed.
  • 6 months of bill pay history will be retained.

Important Details:

  • No ebills will transfer into the new system. It is recommended to retain information on your existing eBill payees.
  • If you have enrolled in the current bill pay system but have not set up any payees or scheduled any transactions, you will need to re-enroll once Digital Banking is available after system upgrade.
  • Please verify your pay-from account(s) is correct. The new system will default the pay-from account as the account with the most payment activity.  If there is no account with the payment activity, the system will randomly assign an account. 
Positive Pay Information

This coming May 16th, 1st State Bank will complete a system upgrade. This process will briefly impact some services, including Positive Pay. You will have access to Online Banking and Positive Pay until 6 pm Thursday, May 16th. On Friday May 17th, your Positive Pay items will need to be manually paid or returned by the Bank. Please call 989-272-7591, 989-272-7583 or email PositivePay@1ststate.bank by 1pm to decision your items.

On Monday May 20th, access to Positive Pay will be restored on our new Online Banking platform. Positive Pay functionality will remain largely unchanged. Information sheets are being provided with this communication to show how to navigate Positive Pay going forward. You can request more information by contacting the Positive Pay group at PositivePay@1ststate.bank or 989-799-7500.

We encourage everyone to review their Positive Pay ACH Rules (now called ACH Filters) and your Positive Pay check file formats. We will only be able to accept comma delimited and fixed length file formats. Instructions on how to change your files into one of these two formats are included.

Customer Action Checklist:

□ On Friday May 17th, please reach out to the Bank to decision Positive Pay items by 1pm.
□ Review your ACH Filters to ensure they are correct
□ Review your check file formats to ensure they are compatible for upload

 

Wire Information

Timeline of Events

  • Wednesday May 15th – Complete/submit all wire transfers in Online Banking by 4:00pm ET to ensure wire is processed on the Banks’s current Online Banking platform. 
  • Thursday, May 16th (after 6:00 pm) & Friday, May 17th – Wire Services via Online Banking will be unavailable. All wires needed during this time must be conducted by contacting 1st State Bank in person, by phone, or email.  
  • Monday, May 20th – Wire service will resume on the upgraded Online Banking platform. 

Wire – First Time Login

  • Upon logging into the new Online Banking for the first time, your Cash Management service(s) will be available under the Overview section.  From there click on Wire Transfers. 
  • The Wire Transfer page will load and display scheduled Wire Transfers (next 7 days) and Wire History (24 months).   The next 7 days of scheduled wire transfers will build from May 20th.

Important Details:

  • Future dated wires beyond Thursday, May 16th will not process.   
  • While existing templates will be available on the upgraded Online Banking platform, we recommend retaining a copy of all template information before May 15th. 
  • No change will be made to our current wire cutoff times. 
  • 3:00 pm ET for international wires 
  • 4:00 pm ET for domestic wires 
  • If you have any questions regarding templates or other wire items, please contact the Wire Desk at Wire-Desk@1stState.Bank 

Instructional videos will be posted after May 20th on the Bank’s website, under the Bank Upgrade tab, to assist you with the upgraded Wire Services system. 

ACH Information

Timeline of Events

  • Wednesday May 15th – Submit all ACH batches by 4:00 pm ET.  
  • Thursday, May 16th & Friday, May 17th – ACH Services will be unavailable. 
  • Monday, May 20th – ACH Services will resume. 

ACH – First Time Login 

  • Sign into the new Online Banking platform on the 1st State Bank website, click on Cash Management service(s) under the Overview section. 
  • The ACH Batches and ACH History categories will be displayed. There will be 24 months of historical ACH information available.   

Important Details

  • While existing templates will be available in the upgraded Online Banking platform, we do recommend retaining a copy of all template information prior to May 15th.  
  • Templates that contain entries that are in a “HOLD” status may not transfer into the new Online Banking platform.  
  • Participants in templates with zero in the “amount” field should be reviewed to ensure they are correctly coded as debits or credits. 
  • If you have any questions regarding templates, please contact ACH Support promptly. 
  • The current 2:30pm daily processing time will change to 2:00pm daily on Monday, May 20th.  All other current ACH processing times will remain the same. 
  • LIMITS – As you begin using the new system, be prepared for additional ACH limit reviews. We will monitor these limits closely to lessen any potential impact.  To ensure files are submitted in a timely manner, we recommend submission by 4pm ET two days prior to the effective date.   

Instructional videos will be posted after May 20th on the Bank’s website, under the Bank Upgrade tab, to assist you with the upgraded ACH transfer system. 

Final Reminders

Hopefully, you know of our upcoming core system upgrade that will begin on Thursday, May 16 and conclude on Monday, May 20, 2024. We are excited to work through the actual upgrade so you can begin to enjoy the enhanced functionality of our digital banking platform as well as other features our upgraded system provides.  

All upgrade communications, customer action checklists and instructional videos are located on our website at www.1stState.Bank/Upgrade or by scanning the QR code below. We highly encourage you to familiarize yourself with this information.   

Below are reminders of key activities and system restrictions during the upgrade process. We apologize for any inconvenience during this time and appreciate your patience.  

Key Reminders  

May 9: Current “Online Bill Pay” system access unavailable until Monday, May 20. 

May 16: Access to Online Services and Mobile Banking app unavailable until Monday, May 20 

May 16: Temporary ATM/Debit card limits effective through Sunday, May 19. 

May 16: Mid-month statements produced. All statements will be printed and mailed.  

May 20: Full services resume. Digital Services available to login and new 1st State Bank Mobile app available to download.  

May 20: Re-establish Alerts in Digital Banking service. 

May 16 through May 24: Complete a PIN based card transaction on ATM/Debit card 

 

Please refer to www.1stState.Bank/Upgrade for full, detailed information to best prepare you for our upgradeYou can also contact your 1st State banker or call 989.799.7500 to answer any questions you may have or provide any assistance you may need.  Thank you.

Quickbooks Web Connect Information

This coming May 16th, 1st State Bank will complete a system upgrade.  This process will briefly impact some services, including QuickBooks Web Connect.  You will have access to Web Connect until 6 pm Thursday, May 16th.  Prior to 6:00pm you will need to back up your QuickBooks file, check for updates within QuickBooks, complete your last transaction update, and accept all new transactions into the appropriate register.  

On Friday May 24th, access to Web Connect will be restored on our new Online Banking platform.  Web Connect functionality will remain largely unchanged. Directions on reconnecting to Web Connect are attached and are available on the Online Banking platform.   

Customer Action Checklist

 

Thursday, May 16th  

□ Backup QuickBooks Windows Data File 

□ Download the latest QuickBooks update 

□ Complete last transaction update and accept all new transactions 

 

Friday, May 24th 

□ Deactivate online banking connection using instructions in online banking platform 

□ Reconnect the online banking connections using instructions in online banking platform  

QuickBooks Windows Web Connect

Before the 1st Action Date:

Backup QuickBooks Windows Data File & Update.

  • Choose File > Back Up Company > Create Local Backup.
  • Download the latest QuickBooks Update. Choose Help > Update QuickBooks Desktop.

Complete a final transaction download and match downloaded transactions.

  • Complete one last transaction update before the change to get all of your transaction history up to date.
  • Accept all new transactions into the appropriate registers. (required)

On or After the 2nd Action Date: 

 Deactivate online banking connection for accounts connected to financial institution that is requesting this change. 

  • Choose Lists menu > Chart of Accounts.
  • Right-click the first account you want to deactivate and choose Edit Account.
  • Click the Bank Feeds Settings tab in the Edit Account window.
  • Select Deactivate All Online Services and click Save & Close.
  • Click OK for any alerts or messages that may appear with the deactivation.
  • Repeat steps for any additional accounts that you need to deactivate.

 Reconnect online banking connection for accounts that you deactivated.

  • Log in to your financial institution’s online banking site and download your transactions to a QuickBooks (.qbo) file. 

 Note: Take note of your last successful upload. Duplicate transactions can occur if you have overlapping transaction dates in the new transaction download. 

  • In QuickBooks, choose File > Utilities > Import > Web Connect Files. Locate your saved Web Connect file and select to import.
  • In the Select Bank Account dialog select Use an existing QuickBooks account.

 Important: Do NOT select “Create a new QuickBooks account” unless you intend to add a new account to QuickBooks. 

  •  In the drop-down list, choose your QuickBooks account(s) and click Continue. Confirm by selecting OK. 
QuickBooks Mac Web Connect

Before the 1st Action Date: 

 Backup your QuickBooks Mac data file & update the application.

  • Choose File > Backup.
  • Download the latest QuickBooks Update. Choose QuickBooks > Check for QuickBooks Updates. 

 Complete a final transaction download.

  • Complete last transaction update before the change to get all of your transaction history up to date. 
  • Repeat this step for each account you need to update.
  • Accept all new transactions into the appropriate registers. (required)

 

On or After the 2nd Action Date: 

 Deactivate online banking connection for accounts connected to the financial institution that is requesting this change. 

  • Choose Lists > Chart of Accounts.
  • Select the first account you would like to deactivate and choose Edit > Edit Account.
  • Select Online Settings in the Edit Account window.
  • In the Online Account Information window, choose Not Enabled from the Download Transactions list and click Save. 
  • Click OK for any dialog boxes that may appear with the deactivation.
  • Repeat steps for any additional accounts that apply.

 Reconnect online banking connection for accounts that apply.

  • Log in to your financial institution’s online banking site and download your transactions into to a QuickBooks (.qbo) file. 

 Important: Take note of your last successful upload. Duplicate transactions can occur 

if you have overlapping transaction dates in the new transaction download. 

  •  In QuickBooks, choose File > Import > From Web Connect. Use the import dialog to import your saved Web Connect file. 
  • In the Account Association window, click Select an Account to choose the appropriate existing account register. 

 Important: Do NOT select “NEW” under the action column unless you intend to 

add a new account to QuickBooks. 

  •  Click Continue and OK for any dialog boxes that require action
Frequently Asked Questtions

Systems Upgrade FAQ 

New content Bolded– Updated May 6, 2024 

 

General Upgrade Information 

Q: What is a systems upgrade? 

A: The bank utilizes a core banking software system that supports our accounts and services.  This system will be enhanced this May and will upgrade many of the services we offer. 

 

Q: Why is the bank doing a systems upgrade? 

A: We are upgrading our systems to better serve our customers and position the bank for the future.  The upgrade will enhance several bank services including a redesigned website and upgraded online banking platform, an updated mobile app including new business banking services and expanded debit card management capabilities. 

 

Q: When is the systems upgrade taking place? 

A: The bank will be working on improvements to many of your services over the next several weeks.   These improvements will be available to you on May 20. 

 

Q: What is the best way to find out information on the system upgrade or access previous communications? 

A: You can find all Upgrade information on the 1st State Bank website (1stState.Bank).  You can easily access the site by using the QR code or website link found on any bank communication regarding the May 2024 system upgrade.   

 

Q: Will branch or bank hours change? 

A: No, branch and bank hours will remain the same 

 

Q: Do you anticipate any changes to the Bank website? 

A: In May, you will notice a refreshed Bank website providing a responsive design and user-friendly navigation.  The refreshed website will continue to allow you to access online banking, research business and personal banking needs and locate additional resources.   

 

 

Deposit Account Information 

Q: Will my deposit account number(s) or routing number change? 

A: No, none of your deposit account numbers or routing number will be impacted.  They will remain the same. 

 

Q: Can I still use the same checks I have today after the upgrade? 

A: Yes, you will be able to use your existing checks. 

 

 

Q: Will the upgrade change how I receive my deposit account bank statements? 

A: There will be two May 2024 bank statements issued for all Business deposit accounts.  The first statement will be through Thursday, May 16.  The second statement will be for the period of Friday, May 17 through Friday, May 31.  Both statements will be mailed, while the second statement will also be available through Online Banking.   

 

Personal checking and money market deposit accounts will receive a statement on May 16. Depending on your normal statement cycle, you may also receive a statement in early May if your statement normally cuts before the 16th of the month.  Personal savings account customers will receive a May 16 statement along with their next normal quarterly statement, which will be issued June 28.  

 

 

Q: Will I have online access to my bank statements after the upgrade weekend? 

A: Customers will have online access to May 2022 through December 2023 historical bank statements.  For a period, the January 2024 through May 16, 2024, bank statements will not be available in online banking but can be provided, along with any other historical statement, by contacting any 1st State Bank branch.   

 

Online Banking Information 

Q: Will I be without access to my online banking or other services for any period of time? 

A: Yes, starting on Thursday, May 16, access to certain services will be unavailable including Online Banking and Mobile Banking.  All bank services will resume on Monday, May 20.  During the upgrade timeframe, you can still conduct your banking in person or over the phone during normal banking hours, however, you will not have the ability to electronically view or make changes to your accounts.  Please contact your 1st State banker or any one of our five branches for assistance or with any questions. 

 

Q: Will my online banking sign-in change? 

A: When access to banking services resume on Monday, May 20, you will be required to login using your existing username and a bank provided temporary password. Additional details will be provided and can also be found on the Bank website Upgrade page.   

 

Q: I use Remote Deposit Capture service though the online banking platform.  Can I expect any change to this service. 

A: Remote Deposit Capture will be available until 5pm, Thursday May 16.  After this time, until Monday, May 20, the service will be unavailable.  Courier services for customers in Bay, Saginaw and Midland counties will continue to be available.  Customers can schedule a Friday, May 17 courier pick up by calling any one of our five branches no later than 4pm Thursday, May 16.    

 

Q: Will the Upgrade impact the Bill Pay service? 

A: Yes, the last day to access Bill Pay in our current Online Banking will be Thursday, May 9.  After, Bill Pay will be unavailable until Monday, May 20, at which time it will be replaced with iPay.  You will be able to access iPay on May 20 through Online Banking.  All payees, reoccurring and prescheduled bill payments and six months of bill payment history will transfer to iPay.   However, eBills will not transfer to iPay.    

 

Q: My company uses ACH services.  Will the system upgrade impact my ability to ACH funds or impact my templates? 

A: ACH services will be unavailable starting Thursday, May 16 and will resume Monday, May 20.  All ACH batches must be entered no later than 4pm Wednesday, May 15 to ensure they are completed on the current Online Banking platform.  Existing templates will be available May 20th, but we recommend saving a copy of them before May 15. For questions or assistance, please contact ACH services at ACHSupport@1stState.Bank. 

  

Q: My company uses Wire services.  Will the system upgrade impact my ability to wire funds or impact my templates? 

A: Wire services on the Online Banking platform will be unavailable Thursday, May 16 and Friday, May 17.  Wires can be processed on these dates by submitting them prior to 4pm on Wednesday, May 15 or by contacting 1st State Bank in person, by phone or email for assistance.  Wire services through Online Banking will resume Monday, May 20.  Existing wire templates will be available May 20, but we recommend saving a copy of them before May 15.  For any questions or assistance, please contact our Wire Desk at Wire-Desk@1stState.Bank 

 

Q: I utilize Positive Pay; will this service continue to be available through the system upgrade? 

A: Online Banking and Positive Pay will be unavailable to access after 6pm on Thursday, May 16 until Monday, May 20.  To decision your Positive Pay items on Friday, May 17, you will need to reach out to the Bank’s Positive Pay team by phone or email for the Bank to manually pay or return items.  You can contact the Positive Pay team at PositivePay@1stState.Bank or by calling 989-272-7591 or 989-272-7583.  On Monday, May 20, access to Positive Pay and Online Banking will be restored.   

 

Mobile Banking  

Q: Can I expect any changes to my Mobile Banking? 

A: Mobile Banking will see several enhancements including access from a new app.  The new app can be found in The Apple App Store or Google Play Store under the name “1st State Bank Mobile”.  You can log in from any type of device that uses the app.  You will be required to login using your existing username and a bank provided temporary password. Additional details will be provided and can also be found on the Bank website Upgrade page.  

 

Debit Card Information 

Q: Will I be able to use my current Debit Card, or will a new Debit Card be provided? 

A: You can continue to use your existing Debit Card for ATM cash withdrawals, credit and PIN based transactions.  You will not need to replace your current Debit Card. 

 

Q: Will my existing Debit Card Personal Identification Number (PIN) remain the same? 

A: Yes, your existing PIN will remain the same.  Make sure you complete a PIN based transaction between May 16 and May 23 to ensure your PIN works correctly.   

 

Q: Will there be any changes or interruption of service to my Debit Cards? 

A: Your current transaction limits on your Debit Card will be temporarily changed Thursday, May 16th through Sunday, May 19.  The temporary daily limit for cash withdrawals, credit and PIN based transactions for personal Debit Cards will be $500 and $1,500 for business Debit Cards.  The standard limits will be reinstated by midnight, Sunday, May 19.